Fletcher | Strategic Procore Launch Across Teams In Multiple Locations

The Challenge

Fletcher Residential, a leading real estate owner and developer based in Auckland, New Zealand, was facing several operational challenges. Training logistics were complex due to teams operating across multiple locations, a flexible WBS template was necessary to manage master projects and sublots, and the Land Development team lacked consistency in workflow processes. These issues needed to be addressed to ensure efficient project management and data reporting.

The Solution

Fletcher Residential needed a solution that could streamline their operations and improve data capture and reporting. They discovered Knight Solutions, a Procore Certified Consultant, known for its expertise in Procore integrations and optimisation. Knight Solutions conducted centralised 'Train-the-Trainer' sessions in Auckland to equip system administrators with the skills to deliver tailored training to regional teams. They also implemented a Parent Project structure, allowing master projects to create sublot projects for the construction phase, and established action plans for key workflows. According to Kylie Baker, Head of Digital at Fletcher Residential, 'It was important to us to partner with a team that would understand our environment, help us translate our business needs (to ensure we get the most value out of Procore), then help us strategically plan and deliver a rollout. Knight Solutions helped take this weight off our shoulders and performed all these tasks in a professional and seamless way. Without hesitation I would welcome the opportunity to work with them again.'

The Results

After implementing Procore with the help of Knight Solutions, Fletcher Residential saw significant improvements. The centralised 'Train-the-Trainer' sessions ensured effective training delivery across all locations, the Parent Project structure supported customised templates and consistent reporting, and the established action plans brought consistency to key workflows. These enhancements streamlined project management processes, improved data capture, and enhanced reporting capabilities, ultimately contributing to Fletcher Residential's operational efficiency and project success.